Quality Assurance

We are committed to running the home in the best interests of the residents. The home has been established with a quality-orientated approach to the business with a high degree of quality awareness developed through all levels of staff training and management. To this end a pro-active approach is taken to introduce quality systems that incorporate audits and feedback so that every part of the home and its services can be evaluated to ensure improvements are continuous.

CQC Report

The Care Quality Commission (CQC), regulates and inspects all adult social care service in the public, private and voluntary sectors in England.

Blackley Premier Care

NHS

Here is an overview of our standards from the NHS choices website.

NHS Choices

Manchester Social Services Reports

Satisfaction Surveys

Providing quality care and service is our aim at all times, but of course, we need to be sure that we are consistently meeting the needs of our residents by using our standard customer satisfaction questionnaire involving residents, families and professionals.

This questionnaire provides a valuable insight into the way that we operate and we have taken action to follow up a number of the suggestions made.

The feedback has been overwhelmingly positive and set out below is a selection of the comments made by our Professional Visitors, Residents and Families:

What our residents and families say about us: